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All products are dispatched from Melbourne, usually by either Australia Post Registered eParcel Service or Fastway Couriers.
It is a policy of Newstyle Direct that all parcels must be signed for. This is our way of ensuring that your parcels arrive safely. If the Customer gives direct authority to the Courier Company to leave a parcel, please note that Newstyle Direct will not be held accountable for parcels which are lost or stolen from where it has been left.
If the goods have been dispatched via Australia Post and you are not home at the time of delivery, you will be left a collection card and your goods will be redirected to your local post office for collection.
If the goods have been dispatched via Fastway Couriers and you are not home at the time of delivery, you will be left a calling card with the Drivers telephone number and your parcel tracking number. You will need to contact the driver on the phone number provided so you can arrange a suitable delivery time.
Though we recommend allowing up to 20 working days for Delivery in Australia as a general rule, Newstyle Direct Pty Ltd endeavour to provide you with an efficient delivery service. As delivery time frames can differ from state to state, the below will give you an estimate delivery time in accordance to the State you live in.
For Island areas, such as Christmas Island and Norfolk Island, please allow 6-8 weeks for delivery.
For remote areas of the above mentioned states around Australia, please note this will take more time to reach you. Please feel free to contact us on 03 9489 1177 if you are in a remote area, and we can look into this for you to give you a closer estimation if needed.
Please Note:Â in addition to above time frames, allow 2 extra Business Days for processing of your order.
*Some postcodes are subject to incur an additional postage and handling fee’s
Over the Christmas period, there can be delays due to the heavy flow of delivery services which are out of our control. We recommend allowing more time to reach you in the months of November & December.
In this unusual situation please contact us via email [email protected] or telephone on 03 9489 1177 and we will follow up on your delivery.
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The body of the Professional Nibbler by Newstyle Direct Pty Ltd has 10-year guarantee to the purchaser from the date of purchase. If used commercially, the body of the Professional Nibbler is guaranteed for 5 years from the date of purchase. This guarantee does not include wear and tear on consumable parts. Proof of purchase is required.
Newstyle Direct Pty Ltd warrants each new Professional Nibbler, to the original purchaser thereof, to be used and maintained properly. The warranty of the body will be in effect for the life of the Professional Nibbler from the date of purchase or if used commercially, for 5 years from the date of purchase. This shall be in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
Newstyle Direct Pty Ltd shall repair or replace, at its option and without cost to the original purchaser, any Professional Nibbler that has been found to be defective and is within the period of the warranty. All freight to and from the Newstyle Direct warehouse is to be paid by the customer.
The liability of Newstyle Direct under this warranty shall be limited solely to repair or replacement of the Professional Nibbler body within warranty period; and Newstyle Direct shall not be liable, under any circumstances, for consequential or incidental damaged, including, but rights and you many also have other rights vary from state to state.
Under no circumstances will Newstyle Direct Pty Ltd be responsible for any expense in connection with any repairs made by anyone other then the factory or authorised service station unless repairs have been specifically authorised in writing by Newstyle Direct Pty Ltd.
Phone: 03 9489 1177 (Mon-Fri 9am – 5pm AET)
Email: [email protected]
Address: Newstyle Direct Pty Ltd,
18 Montefiore Street, Fairfield, VIC 3078, Australia
Register your warranty today by filling out the form below and mailing it to us at the above address or by visiting professionalnibbler.com.au/warranty-registration.
You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage costs from the business if the product is confirmed to have a problem, so keep your receipts. Before returning a product, it is important to contact Newstyle Direct to discuss and obtain a Repair Number (RN). If a parcel is sent on the Consumer’s own accord with COD terms, and an RN has not been obtained from a friendly Newstyle Direct representative, the parcel can be refused and returned. For the Consumer’s own peace of mind, it is advisable to always send any parcels to Newstyle Direct “registered” which means that it will have tracking and signature available. Newstyle Direct cannot take responsibility if a parcel does not arrive safely to the premises. In Summary if a fault occurs;
Contact Newstyle Direct immediately on 03 9489 1177 or via email: [email protected]
A repair number (RN) will be issued. The return number is for internal use only.
For any warranty claims, the Consumer must include a “Proof of Purchase” with the parcel.
Consumer must include a note with their full name, address & contact number and a very brief description of the issue.
The goods must be returned to Newstyle Direct Pty Ltd, 18 Montefiore Street, FAIRFIELD VIC 3078
Newstyle Direct Pty Ltd abides and operates by the Australian Consumer Law which outlines your consumer guarantee rights.
Consumer guarantees in relation to goods
The goods will be of acceptable quality.
The goods will be fit for a particular purpose.
The goods will match their description.
The goods will match the sample or demonstration model.
You have title to the goods.
You have undisturbed possession of the goods.
There are no undisclosed securities on the goods.
Newstyle Direct Pty Ltd guarantees that we will provide repairs or spare parts for a reasonable time and that we will honour our stipulated warranty periods here in Australia.
Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.
Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.
Major failures to comply with a consumer guarantee cannot normally be fixed or resolved easily. In this case, you can choose one of the remedies set out below:
Return the product and ask for an identical replacement, or one of similar value if reasonably available.
Return the product and ask for a refund.
For goods, there is a major failure to comply with a consumer guarantee when:
You would not have purchased the product if you had known about the problem.
The product is significantly different from the description, sample or demonstration model you were shown.
The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
The product is unsafe.
The Professional Nibbler fits quickly and easily to any electric or battery drill, this means it’s portable and can be used either in a shed or outside in a paddock. It has multiple applications so now you are ready to tackle any project. Build that shed, repair gutters, install water tank and all those D.I.Y jobs that need doing.
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